At Boxxla, we take pride in offering exceptional holiday rental accommodations throughout Queensland. With a portfolio of properties that we own and manage, we ensure the highest standards of quality and service for our guests. Experts in property management services, we are eager to find stunning properties that we can manage. Trust Boxxla to manage your properties with care and expertise, ensuring it meets the highest standards and provides exceptional experience for guests.

Facilities

Terms & Conditions

Booking Terms & Conditions Thank you for choosing Boxxla Holiday Rentals. Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Boxxla are accepted. Bookings can be made direct : www.boxxla.com.au or by calling our office on 0481 717 731 PLEASE NOTE THAT ALL OUR PROPERTIES HAVE A STRICT NO PARTY, NO SCHOOLIES AND NO SMOKING POLICY How to Book / Quotes and Reservations: Bookings can be made direct: boxxla.com.au or by calling our reservations on 0481 717 731. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. PLEASE NOTE THAT ALL OUR PROPERTIES HAVE A NO SMOKING POLICY Boxxla acts as the Agent of the Owner of the Property and only accepts reservations in that capacity in accordance with these Terms and Conditions. Boxxla is not responsible for any mis-description of the Property or changes made to the property which differ from representations (including the tariff payable). Photographs on the Website are an accurate representation of the described property at the time the photographs were taken and are subject to change due to fair wear and tear. Neither Boxxla nor the owner of the Premises accepts responsibility for personal perceptions. Deposit All bookings require a deposit of 50% of the total value of your accommodation. Payment of this deposit will indicate acceptance of these booking conditions. After 24 hours your deposit is non refundable in all circumstances. Boxxla bears no responsibility for monies paid via an online travel agency until cleared funds are received in the trust account of Boxxla. Up to 1.6% surcharge will apply to all credit card & debit card transactions. We do not accept Diners or Amex Credit Card. Final Payment Standard Conditions are full payment must be received at least 30 days prior to check-in. Standard Conditions for bookings made inside 30 days prior to check-in, full payment is required immediately at time of booking via credit card or direct transfer into our trust account within 24 hours of making the booking. Prices listed include GST (where applicable). If deposit or final payment is not received by the due date, Boxxla reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation. Cancellation terms and charges If you cancel before 30 days prior to your arrival, loss of total deposit paid per room. If you cancel within 30 days of your arrival date – it will be subject to a 100% cancellation fee. Cancellation of Events and or Sports Programs If a guest has booked accommodation with Boxxla to attend an event or sports program and the Event is cancelled, Boxxla are not entitled to offer a refund and or credit. Boxxla are not affiliated or sponsored with/by any third party and all guest accommodation and balance will still be scheduled as per the usual booking process. If a guest decided to cancel their booking the above cancelation terms will be followed. Refund Policy No shows and cancellations after check in date – will be subject to a 100% cancellation fee. If after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any is at the discretion of the Owner and Boxxla property manager. Rates and Changes Rates quoted on our website are in AUD currency and are subject to change at anytime. Rates are inclusive of GST where applicable. All Boxxla properties do not include transport from your home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated. The price of your holiday cannot be guaranteed until full payment is received. House and Apartment Servicing Boxxla properties do not include daily or weekly servicing. We do not provide any houses or apartments that receive a service for the entire period of stay. You can request a weekly service at the time of booking or when in house for an additional fee. Most properties supply a complimentary starter pack of soap, body wash, shampoo, tea, coffee, sugar, dishwashing liquid, laundry liquid & toilet paper however any additional supplies required will need to be purchased at your own expense. Check-in Standard check-in is from 2pm on the arrival date. Early check in may be possible with an additional fee of $30.00 from 10.00 am only if the property is available early. Please check with us prior. All bookings must be made by a person over 18 years of age. Check out Standard check-out is 10am. Late check out up to 11.00am must be requested the day before check out and confirmed with reservations management. Late check out after 11.00am will incur a $30-$60 fee. After 2pm the full daily rate applies Upon check out, keys are to be returned as per checking out instructions emailed the day before your departure date. All late check out requests are subject to availability. Use of the Property The Property is a residential dwelling . The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, a party, a wedding or other gathering of more than the nominated number of occupants is STRICTLY PROHIBITED. If you use the Property for a function, a party, a wedding or other gathering of more than the nominated number of occupants or other than as a residential dwelling for residential purposes:- (a) your reservation of the Property will be terminated; (b) the Guest(s) and other occupants of the Property will be removed from the Property; Excessive noise from voices, radios, TV’s, stereos, vehicles etc, at any time of the day/night within the property or grounds is not permitted. On receipt of a complaint, Boxxla will endeavour to call the guest(s) and request for excessive noise or anti-social behaviour to stop. Should Boxxla is not be able to make contact, or the excessive noise or anti-social behaviour not stop, a security company will be engaged to investigate the complaint of excessive noise or anti-social behaviour. This will incur a call out charge of $250 payable by the Guest(s) which will be debited from your credit card. After one warning for excessive noise or anti-social behaviour (includes using inappropriate and foul language) or disturbance complaints by neighbours, the reservation will be terminated, Guest(s) will be evicted from the premises and you agree that the tariff applicable to the balance of this reservation will be forfeited to the Owner of the Property. Furthermore, the deposit/pre authorisation will be forfeited also. After 10:00pm no noise is to be audible outside the property. This is to ensure peaceful enjoyment of their properties by all neighbours. Complaints made after business hours will incur a $150.00 fee per call to the guests ($200.00 on Public Holidays). Inspections: If Boxxla believes that these Terms and Conditions have been or are being breached, Boxxla may inspect the Property at any time during this reservation, upon demand and without notice. Boxxla may inspect the Property at all other times during this reservation upon 24 hours verbal notice. Failure to provide access to the Property may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property. Inappropriate bookings or Schoolies Week: Boxxla reserves the right to refuse any booking that it feels may be inappropriate or that falls across the period of Schoolies Weeks. Additional Actions that may result in eviction; Boxxla, or its appointed security provider reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons:- Intoxication and/or unsavoury/lewd behaviour; Throwing objects off any balcony or Premises; Spitting or vomiting over the balconies; Wilful damage to the Premises or to surrounding property; In-house Alternations to Reservations In the unlikely event of a situation whereby the property is sold, withdrawn from the Holiday pool, or becomes unavailable for any reasons, and the booking is cancelled by the agent, Boxxla will try to relocate the guest to an alternative property or provide a full refund. If there is an increase in rate, this may be payable by the client, this will be at the discretion of the Boxxla Reservations Manager. Accommodation Whilst care is taken to ensure that the description of facilities and services of the Boxxla property is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with the Reservations Manager at time of booking. Boxxla cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services. Property room photos may not be specific to actual room allocated. Photos are indicative only. Additional Safety Guidelines For your safety, if there are one or more balconies on the Premises please ensure that you, your guests and your invitees ensure that a maximum of four (4) people are allowed on a balcony at any one time; Do not climb, sit on, push or use strong force against the railings; Avoid any behaviour which may cause damage to the Premises, the balcony or its safety features; Avoid any behaviour that may cause a person to injure another person, themselves or cause someone or something to fall from the balcony; Do not go out on the balcony if you are under the influence of alcohol or drugs; If children or persons of concern will be visiting or staying at the Premises, ensure that they are supervised at all times when using the balcony. At all other times, we highly recommend that you lock the door/s providing access to the balcony. Pool Area: Glass or glass products are not permitted in the pool area. This condition is to be strictly observed. Please ensure that children and persons of concern are supervised in the pool area and when using the pool. There is no running, jumping, ‘bombing’ or any other form of dangerous play permitted within any pool area. Where times of pool use are not displayed the times are 7.00am to 9.30pm Monday to Sunday. Physical or verbal abuse/assault of our staff, other guests, residents, members of the public on or around the Premises; Any behaviour deemed as a potential safety threat to others; Any breach of these Terms and Conditions including alcohol or party policy; Any incident for which our appointed security contractor or police are required to attend. Special Requests Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee. Maps and Images Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured on the website have been supplied by tourism authorities, including Mooloolaba Tourism. Travel Insurance We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses. Lost Property Any belongings /items that are left in the properties after a guests departure will be held for 30 Days for Guests to collect, arrange their own courier to collect, or send Boxxla a pre-paid envelope/packaging for us to send the item(s) back to you. Boxxla do not take responsibility for loss or any personal items. General Usage /NO functions – the premises are let to you for holiday purposes ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed (unless otherwise advertised and/or approved by the Agent) . Nor are professional photo shoots and commercial activities without prior arrangement and written consent by the Agent. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for. The use of and parking of Caravans, tents, boats, camper trailers or similar vehicles is not permitted on or near the holiday property including on nearby vacant lots, footpaths or reserves. Eviction of all guests without refund can apply for non compliance. Reservations are not automatically placed year after year. Please make your next booking early to avoid disappointment. We do NOT reserve your dates of stay the following year for your booking. It is up to you to ensure you booking is complete for the following year. We do not keep your dates available for your stay and all booking dates are open to the public to book as they choose. A deposit is required to secure all future reservations. BBQ’s / Cleaning / Additional Cleaning Charges The property is to be left in a reasonable condition upon exit, failure to do so will incur an additional cleaning charge, and it is the discretion of the Boxxla property manager who will decide what an unreasonable condition is. A reasonable condition is upon exit the condition of the property must be similar or the same as upon entry. All dishes must be washed and put away in the cupboards provided; failure to do so will result in an additional charge. All rubbish must be removed prior to departure; failure to do so will result in an additional charge. If the property has a private BBQ, this must be cleaned prior to departure or an additional charge will apply. Damage to Common Property Occupiers of any unit shall not mark, paint, discolour, and drive nails or screws or the like into common property. You must no damage or deface any structure that forms part of the common property and must be compliant with each properties Bi-Laws. Clients shall not damage any lawn, garden, tree, shrub or plant being part of situated upon common property. Loss of Keys and Lockouts Damage or Loss of Keys will incur a replacement fee or possibly a charge for full replacement of the lock. • Each Key – $50.00 per key • Each Restricted Key – $100.00 per key • Fob – $100.00 per fob • Remote – $200.00 per remote • Full Replacement of lock or re-keying of lock – $300.00 per lock (not including new keys) additional key charges to be applied as per above charges. • Call Out Fee – $100.00 (if agent is called out after office hours to give access to misplaced or lost keys to gain access to the property). Pets No Pets are permitted at any of the properties unless stated otherwise. Where pets a found in properties that do not allow pets a charge will be made against your credit card. Renovations No responsibility will be taken for disturbances for properties being renovated either in the same complex or nearby. Noise Clients shall take all reasonable steps to ensure that their invitees do not behave in a manner likely to interfere with the peaceful enjoyment of occupiers of any other unit or surrounding properties. Noise must be reduced to a minimum after 10pm and clients must adhere to the property specific Bi-Laws. Unaccompanied minors All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, Boxxla has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in. Responsibility Boxxla can sometimes include third party products in special packages. As an agent on behalf of this product or service the Boxxla shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers. Boxxla both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by Boxxla you agree that: Boxxla shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. Boxxla will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule. Please note that all travel documentation, observance of laws and regulations of various Governments are your responsibility. Every effort is made to ensure that information displayed on this website is correct. Information and rates and Boxxla websites are subject to change without notice. Boxxla only accepts instructions on the above terms.