Office Hours: Mon-Fri: 9am-5 pm, Sat: 10am-3pm, Sun/PH: closed Please contact us upfront to arrange After-hours arrival. Depends on the payment method, ID and credit card will be required prior to arrival. For pay at hotel booking, Online payment link and Online check-in link will be required to be completed before arrange After-hours arrival. Car Parking: Please be advised that onsite parking for one vehicle per apartment is a complimentary service provided by the hotel. However, as this is a complimentary service it is subject to availability upon arrival. We don’t reserve or guarantee parking. The height limit is 2.3M. Weekly Service: Weekly service will be provided for bookings booked for non-promotional rates for stays more than 7 days. Company Chargeback: For company chargeback, please contact us to organise payment and pre-authorization prior to arrival.

Facilities

Gym

Pool

Non-smoking

Terms & Conditions

Terms and Conditions By making an accommodation booking using The Capitol Apartments Web Site the following terms and conditions apply. Updating or modification of terms and conditions The Capitol Apartments may at any time and without notice or liability to Users amend, revise or update these Terms and Conditions by posting revised Terms and Conditions on the Site. Your continued use of the Site constitutes acceptance of these revised Terms and Conditions. Age You must be at least 18 years of age to book any accommodation displayed on the Site. Under Queensland Law minors must be accompanied by a person with parental responsibilities at all times and penalties apply for failure to comply. Requirements upon check-in You are required to provide a physical credit card imprint at check-in to cover incidental charges. The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide government issued photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes. Credit Card Fees and Payments All amounts are in AUD. Payments for your reservation will incur an additional 2% surcharge where payment is made by Visa, MasterCard and 3% for American Express. We do not accept cash payments. Pre-authorisation / Bond Policy A $150.00 credit card pre-authorisation per room booked will be required upon arrival to cover any miscellaneous charges that may be incurred. A cash bond will not be accepted. Onsite Car parking Complimentary car parking is available on a first-come, first-served basis, with only 1 car allowed per apartment booked. Carparks cannot be booked prior to arrival, and we don’t guarantee parking. It’s subject to availability. Height limit is 2.3m. Check-in time Check in time is 2pm. If access to the room is required prior to this time, please contact reception. Please note that early arrival cannot be guaranteed unless the room is reserved from the night prior. Check-out time Check out time is 10am. Please drop your room keys in the Key Return Box at Reception if departing before reception opens. Late Check Out is $35/hour (Subject to availability, please contact reception to arrange). If you have a vehicle parked in the basement secured parking, please drive out the car first then come back to reception to return the key. Cancellations All cancellations or amendments to bookings MUST be made at least 48 hours prior to arrival. If the booking is cancelled 48 hours or less prior to arrival or in case of a no show penalties will apply and FULL payment will be made. If you have booked for Non-refundable booking, group bookings, long stay booking or discounted special rate plan, please refer to the specific cancellation policy linked to it. We are a strata property, and due to our commitment to our owners, the cancellation policy will be strictly enforced. We highly recommend travel insurance in order to provide security in the event of unforeseen circumstances. Office Hours -Monday to Friday, 9am to 5pm -Saturday, 10am to 3pm -Sunday/Public Holiday, Closed After-hours/Late Arrivals If arriving outside Reception hours, please contact us in advance. A credit card authority form will be required to complete along with a copy of your photo ID and credit card (both sides) for verification purposes. All the required documents must be emailed to reception prior to your arrival. We will process payment and the $150 pre-authorisation as security deposit prior to arrival and send you the late arrival instruction. As we are serviced apartments please note that a start-up pack of amenities are provided on arrival only. ALL ROOMS are NON-SMOKING, a deodorising fee will be charged if extra cleaning is required. The Capitol Apartments also has a strict No Party Policy. We reserve the right to cancel any reservations without refund for guests whom are found to be in breach of these policies, and guests will be subjected to any additional associated charges that may be incurred. Whilst we attempt to satisfy all special requests, we are unable to guarantee any such requests. Upon check in, you will be allocated the most appropriate room available, taking into account any special requests you may have. Liability Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with the Site or any products or services purchased on the Site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on the Site or any linked site. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to either: (i) for breach of implied terms, at our option, to resupply the service or the cost of resupplying the service; or (ii) otherwise, to the value of the booking made. Capitol Apartments Facilities Policy All common areas including the Swimming Pool/Gym areas are used at the risk of the guest. Children under the age of 16 who are under the responsibility of the guest are only permitted to use the Swimming Pool and Gym whilst under direct adult supervision. 1. Sharp objects and glass are not permitted in the common areas. 2. Alcohol and food are not allowed in the common areas. 3. Smoking is not permitted in the common areas. 4. Users of the Pool and Spa must act in a responsible and sensible manner at all times. 5. All users of the gym must carry a towel at all times and wipe down equipment after use. 6. Suitable footwear must be worn to and from the gymnasium, pool and in common areas. 7. Jumping, diving, running, ball playing, noisy or hazardous activities are not permitted in the swimming pool area. 8. No Parties on the premises The Capitol Apartments will not tolerate parties being held in the apartments. A party being defined as: Any situation where the maximum number of guests allowed per apartment is exceeded. Any situation where the noise level from the apartment is deemed that excessive intoxication is occurring Any situation whereby excessive traffic to/from the apartment is identified. Any situation where it is identified that excessive alcohol is present. In the event that any apartment/guest is identified as having a party, the hotel reserves the right to immediately request all occupants of the apartment up to, and including, the guest who has registered for the apartment to vacate the premises. In the event that an eviction does occur, the registered guest will be charged for that night's accommodation and for any expense resulting from additional cleaning of the apartment, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs. Alcohol on the Premises The Capitol Apartments will not allow excessive levels of alcohol to be brought on to the hotel property. Guests, visitors or any members of the public will be requested to either relinquish the alcohol to the hotel for storage until departure, or alternatively management will request that the alcohol is permanently removed off the premises. Additional actions that may result in Eviction The Capitol Apartments reserves the right to immediately evict any guest, visitor or member of the public for the following reasons, but not limited to: 1. Intoxication and/or unsavoury/lewd behaviour 2. Smoking inside any room, apartment or common area 3. The throwing of objects over the apartment balconies 4. Spitting over the balcony 5. Wilful damage to hotel and/or resident property 6. Physical or verbal assault/abuse of the hotel staff, other guests, apartment residents, members of the public on hotel premises 7. Any behaviour deemed as a potential safety threat to others 8. Any breach of the alcohol or party policies. Any incident for which the police are required to attend Consequences of Eviction In the event that an eviction of any nature occurs, the registered guest, their associates and visitors, will not be able to make future reservations at The Capitol Apartments & South Central Apartments. Should the guest fail to adhere to this request to leave premises the matter will be handed to the police. *Any person under 18 years of age must be accompanied by an adult during their stay.