Welcome to Fuller Holidays. We are a licensed real estate agent and a branch of Fuller & Co Property, specialising in short and long-term stays. We service Byron Bay and the east coast region of northern New South Wales. We provide full property management services, renovations, repairs, and capitalising your revenue year-round. We have a reputation for expertise in the real estate industry. We tailor partnerships to ensure you and your guests have a FULLER holiday experience with our team.

Facilities

Terms & Conditions

BOOKING TERMS AND CONDITIONS Thank you for choosing Fuller Holidays. By staying with us, you agree to adhere to the Terms and Conditions outlined below. Interpretation: We, Us, Our, Agent – means Fuller Holidays ABN 14 603 472 082 its servants and agents. Licensee, Guest, you, – means the person(s) having been granted a licence to occupy the defined holiday premises. By booking a holiday accommodation property with us and paying the deposit, you agree that you will be bound by and personally responsible for the performance of your obligations under these conditions of your Licence to occupy the premises for the purpose of a short-term holiday. Please take the time to read this carefully. Fuller Holidays is a licensed real estate agency that is authorised to act on behalf of premises owners. These terms and conditions apply between the guest and Fuller Holidays relating to the occupation of the accommodation by the guest for short term stays. You acknowledge that we expressly exclude any liability whatsoever for any reason at all including and without limitation any personal injury, inconvenience, lack of suitability, disturbance, alleged misrepresentation, or alleged misleading conduct or statements, howsoever caused, and whether negligent or otherwise and you indemnify and hold us harmless from any actions, suits, claims or demands in relation to your occupancy of a holiday accommodation property, or any matter related thereto, and you agree that these terms and conditions may be pleaded as a complete bar to any action taken or contemplated by you against us. 1. TO MAKE A BOOKING A provisional booking may be made through our website www.fullerholidays.com.au, by phoning Fuller Holidays on 02 5642 0177, M 0493 844 250 or sending an email to holiday@fullerandco.com.au. Provisional bookings/Booking requests are held for 24-48 hours only pending receipt of the Deposit. The minimum stay is 3 nights generally. Third-Party Websites: Bookings made through third-party websites including AirBNB, Booking.com, Vrbo, Luxury Escapes, and any site that books a property on behalf of Fuller Holidays will fall under the terms and conditions set by Fuller Holidays. To secure a reservation, a 50% deposit of the total tariff with $120 booking fee is required, within 24 hours of making a booking. A $120 non-refundable booking admin fee applies for all bookings. Should your deposit not be paid by this time, the booking will be deemed cancelled. SAME DAY BOOKINGS: We do not accept same-day bookings after 12pm. If you booked after 12pm for the same-day check-in, please cancel your booking within the next hour for a full refund to avoid blocking out our calendar. If cancelled after the 4 hours and a refund is provided the credit card surcharge of 1.9% will not be refunded. 2. DEPOSIT To secure a reservation, a 50% deposit of the total tariff with a $120 non-refundable booking fee is required, within 24 hours of making a booking. Should your deposit not be paid by this time, the booking will automatically be cancelled. Non-payment of the full 50% deposit will be deemed a cancellation of the booking. This deposit secures the booking and can be paid via bank transfer (see Section 6 for details) or via PayAdvantage through our website. There is a non-refundable 1.9% surcharge fee applied on all transactions made via Pay Advantage. 3. FINAL PAYMENT The full amount plus the security bond (See Section 4) must be paid 30 days prior to check in date. For Christmas, Easter, Schoolies, and Festival periods, the booking final payment must be paid 60 days before arrival (the “Due Dates”). Bookings made within the 30 and 60 days prior to arrival, require full payment on booking. If full payment is not received by this stage, then Fuller Holidays reserves the right to cancel the booking without notice and the guest will forfeit the deposit which is non-refundable in such circumstances. 4. SECURITY BOND A Security Bond is required for all bookings ($500-$5,000) depending on the type of booking, the property, and the booking dates. If you are under 21 years of age, the security bond is $3,000 on all properties. The Security bond is to be paid thirty (30) days prior to arrival into our bank account. The security bond is refunded to you within 14 working days following a final inspection, and subject to the further conditions in this agreement, provided the premises are left in the same condition as at the start of the booking. 5. PAYMENT METHODS/BANK DETAILS All payments are to be made via direct deposit into the Fuller Holidays Trust Account. Account Name: Byron Strata Trust Account BSB 032-573 A/C 388-950. There is a 1.9% surcharge fee applied on all transactions made via Pay Advantage gateway. We accept American Express, Visa, Mastercard, & Debit Card. Use your name and booking reference on your payment. Access details and keys will not be provided until the full accommodation costs have been paid. 6. TARIFFS CHANGES Tariffs are subject to change without notice, this includes seasonal rate changes, property upgrade, renovation, festival events, instructions from the owner, sale of the property, or genuinely misquoted accommodation tariffs. The tariff will vary depending on the season of booking. The seasonal rates include Peak/Festival, Schoolies, High Season, Mid Season, Low Season, School Holidays Summer and School Holidays Winter. Tariff rates fluctuate throughout the year based on market conditions. When a reservation is confirmed, tariff rates are locked in for the dates of reservation. Should tariff rates go up, you will not be required to pay more. Should tariff rates go down, you will not be entitled to a refund. 7. SUNDAY CLEANING RATES If the guest’s booking departure day is a Sunday, an additional charge, 50% of standard cleaning rate, will be applied to their booking as per government wages penalty rate requirements, which will be collected direct with the agent. 8. MINIMUM NIGHTS The general minimum night stay throughout the year is 3-nights. The minimum nights that a guest can book for is subject to change depending on the season. A 2-night stay is subject to approval by the agent, please contact our office. 9. BOOKINGS 12 MONTHS IN ADVANCE Licensees may choose to re-book 12 months in advance. This must be done on vacate. To secure a reservation 12 months in advance, a 25% deposit of the total tariff with $120 booking fee is required within 24 hours of making the booking. 10. EXTENDING YOUR STAY You are required to contact us and make payment in advance if you wish to extend your stay subject to availability. 11. CANCELLATIONS, CHANGES AND ALTERATIONS In the event of a cancelled booking by you within 30 days of the booking date the full tariff/deposit is non-refundable. This includes changing your booking to another holiday property. Changes, alterations, and cancellations must be made in writing by the person who made the reservation. A cancellation fee of $300 applies. If a guest decides to shorten their stay within the 30 days until their booking, no refund is given for that day/s, unless the property is rebooked. If a booking is cancelled, a refund is subject to a confirmed re-booking of the premises for the same dates and tariff by another guest. If a re-booking of the same premises is made by another party, and the tariff is less than the original quoted rate, then the balance is payable by you plus a $300 cancellation fee. If a booking is cancelled more than 30 days until your check in date, you will receive a refund of the money paid minus $120 booking fee, which is non-refundable. The credit card sur-charge of 1.9% will not be refunded. If for whatever reason you are not satisfied or choose to depart prior to your departure date, we do not refund license fees either in full or part thereof. No provision can or will be made for relocation if accommodation is not suited to your requirements upon arrival. It is your responsibility to ensure that the holiday accommodation property that you have booked is suitable for your requirements. If you require relocation to other premises that we have available, we will only facilitate this provided that full Licence Fees already paid are forfeited and full licence fees on any alternate premises is paid prior to occupancy. Guests cannot be relocated. Please ensure that you make appropriate enquiries regarding any holiday accommodation property, prior to booking. We will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance, and third-party website booking commission inc AirBNB commission) 12. COVID-19/OUTBREAKS CANCELLATIONS In the event of a cancellation due to COVID-19 restrictions in your area as per the government directive, your booking can be rescheduled to new dates subject to availability and tariffs. Each individual property has its own policies regarding cancellations due to the COVID-19 Pandemic. Please contact us for further information. A non-refundable $300 cancellation fee applies on all properties. We strongly recommend that you take out Travel Insurance to cover you for this event. 12. OWNER WITHDRAWS/UNFORESEEN CIRCUMSTANCES The booking is made in good faith by us and may be subject to change or cancellation. In the event of the premises becoming unavailable to the Licensee by an owner’s decision or Government Short Term Holiday Letting Restrictions in Byron Shire, we will inform the Licensee immediately and endeavour to obtain suitable alternative premises, failing which any monies paid will be refunded in full to the Licensee, less the non-refundable booking fee. The Licensee will not hold us or the owner responsible should any unforeseen event occur. The agency and owner accept no liability for changes, cancellations, or unforeseen circumstances. 13. SALE In the event the property is offered for sale, the Licensee agrees to allow the owner, or agents to inspect the property with prospective purchasers, provided that reasonable notice of an appointment is given. We accept no liability should a property be sold, and the booking cancelled. In this event all reasonable endeavours to find alternative accommodation, will be made by Us. 14. INSPECTIONS DURING YOUR STAY During your stay, one of our staff members or agents may require access to the property to carry out an inspection for maintenance or a reported breach. The agent may enter the property at any time, with no prior notice, in the event of an emergency, in order to perform necessary repairs/maintenance, drop off household items and other valid reason. If this inspection is required, it cannot be refused. If we have reason to believe that our terms and conditions have been breached or compromised, you agree to allow the agent to enter onto the property at any time to investigate. 15. BUILDING WORKS DURING YOUR STAY All of our properties are located in a suburban location where, from time to time, there may be building/construction work on houses and buildings within the vicinity of our properties. In the event of any renovation or building work carried out near the premises, such work is beyond our control and we cannot accept responsibility for any disturbance. Other changes to the property grounds and/or surrounds, outside of our control, such as weather, erosion, and council work will not affect the quoted tariff. Fuller Holidays takes no responsibility for noise issues related to neighbouring properties. We cannot offer a refund or discount on your tariff should noise occur during your stay. We will advise you if known at the time of these changes prior to your stay wherever possible. If you require relocation to other premises that we have available, we will only facilitate this provided that full Licence Fees already paid are forfeited and full licence fees on any alternate premises is paid prior to occupancy. Guests cannot be relocated. 16. ARRIVAL AND CHECK-IN The guest agrees to accept the property upon arrival, provided it meets the basic description as listed on the booking platform. Holiday properties are available from 3:00pm on the day of arrival, provided that full payment has been made. Occasionally, we may agree to accommodate an early check in or late check out, this is subject to the agent’s approval prior to your arrival. Keys are located at the premises inside a lockbox, otherwise there is a keypad on the door. Access details are provided on the day of your arrival. 17. CLEANING/ COMPLAINT ON ARRIVAL If, on arrival, your property has not been cleaned or there are other items or any damage to furnishings, fixtures or furniture or other notable conditions found upon arrival will be reported to the Host/Manager within one (1) hour of occupancy. We will instruct the cleaners to attend as soon as possible. We will not be held responsible for any delays by cleaning staff throughout the busy holiday season. If maintenance is required, access must be granted at the first available opportunity during your stay to rectify the issue so that we can resolve the problem. This may include carpet or lounge cleaning, and access for tradespersons. Our policy is that all issues must be addressed first by Fuller Holidays. No property relocation or refund is available. 18. CHECK-OUT AND DEPARTURE Your property must be vacated strictly before 10:00am on the day of departure. If you overstay by more than 1 hour, we reserve the right to enter the accommodation, remove your belongings and take such further action as may be necessary and you will be charged accordingly for the costs of any such action. A late checkout may be arranged on arrival only through our office. The charge of $100 is applied to 11:00am. 10:00am to 12:00pm $200. Late check out after 1.00pm is an additional night’s tariff. Keys should be returned to their original location (inside the lockbox) immediately upon departure. Some of our properties have an additional set of keys and/or remotes provided inside the property, these must be returned back and left in the original location at the property. Fuller Holidays is unable to provide luggage storage. If keys are misplaced, lost or mistakenly taken with the guest on departure, the cost of replacement of keys and changing the locks will be deducted from the security bond. The premises and grounds are to be left in a clean and tidy condition. Additional fees may be charged from your bond if the property is left untidy. The property must be left secure with all doors and windows locked. The guest is responsible for turning all lights, fans and air conditioning off. The guest is responsible for cleaning all dishes and cookware that were used during the stay. All dishes must be placed in the dishwasher before departure. The guest is responsible for placing all rubbish into the appropriate bins – General waste is to be placed in the red bin and Recyclables Only into the yellow bin. Placing rubbish into the incorrect bin will result in those bins not being accepted by the waste management company and creates extra work for the cleaning crew. Additional charges will be applied to cover additional work and additional garbage pickup. All furniture must not be moved and must be in its original position. Please do not strip the beds, the cleaners will do this. The BBQ drip tray is to be cleaned using the provided cleaning products. There is a $150 additional cleaning charge if the BBQ is left dirty. 19. SECURITY OF THE PROPERTY The guest is responsible for the property during the stay to ensure the property is secure at all times during the stay. 20. DESCRIPTION OF PROPERTY The description of the property is provided on our website and our listing. This description is given in good faith by us as a short-term booking agent on behalf of the premise’s owner. We are careful not to misrepresent any accommodation property. Fuller Holidays will not be held responsible for changes to and or items removed from the property after the time of your booking. The holiday property is furnished to the individual owner’s taste and style and Fuller Holidays takes no responsibility for any unmet expectations of guests, or any changes made by the owner to the décor, furnishings, accommodation bedroom numbers and equipment in the premises. 22. USAGE OF PROPERTY The property is to be used for holiday accommodation purposes only. The use of a property for a function, a party of any other like gathering is strictly prohibited. It is not to be used to hold a party, group gathering, wedding ceremony, wedding reception, hens/bucks nights, receptions, filming, photography shoots or any other function including business or commercial use unless agreed with the owner in advance, in writing. Should it come to our attention that a booking has been made, other than for accommodation purposes only or that the property is being used in a manner which is in breach of this clause, we reserve the right to cancel the booking at any time, refuse key collection upon arrival, and/or evict the occupants. An additional charge will be incurred and payable up to and including $5000 should any type of function or gathering be held in the property as well as loss of full security bond will apply. You will be held fully responsible where any damage has occurred, for any additional cleaning and/ or replacement costs which will be charged to your nominated credit card and/or deducted from the security bond and you expressly authorise us to do so in that regard. Neither the whole nor any part of the property shall be sub-let without permission. 23. COUNCIL REGULATIONS A guest must not at any time during the occupancy period: (a) create noise that because of its level, nature, character, or quality, or the time it is made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace and comfort of neighbours and other occupants of the premises (b) act in a violent or threatening manner towards neighbours or other occupants of the premises (c) act in a manner that could reasonably be expected to cause alarm or distress to neighbours and other occupants of the premises (d) use or enjoy the premises in a manner, or for a purpose, that interferes unreasonably with the use or enjoyment of common property by neighbours and other occupants of the premises in a strata or community scheme (e) intentionally, recklessly or negligently cause damage to premises, any common property or any other communal facilities within the immediate vicinity of the premises, or any public property in the vicinity of the premises (f) intentionally, recklessly or negligently damage the personal property of neighbours of the premises or other occupants of a strata or community scheme. This section is an offence provision under section 54C of the Act. 24. NUMBER OF PERSONS The number of guests must not exceed the number specified in the booking and failure to adhere to this will mean a charge of $200 per person per night and / or immediate cancellation of the booking with no refund. This will be deducted from the security bond. If the guest exceeds the occupancy limit and falsifies occupancy information at the time of reservation, guest shall be subject to eviction and forfeit the security bond. Occupants include small children, infants and any and all visitors. Additionally, your booking agreement may be immediately terminated without a refund of any amounts paid or bond. 25. SELF-CONTAINED ACCOMMODATION AND LINEN This includes linen and towels only. Please note that your property is fully self-contained, however it is not a serviced property. Servicing can be arranged during your stay at an extra charge. Beach towels may or may not be provided. For additional items during your stay such as cots, highchairs, beach towels, etc may be ordered through Byron Bay Holiday Hire 02 6685 6247 prior to arrival and paid directly by the guest. 26. ANIMALS We have a small number of properties that are pet friendly, please check our website. All pets require pre-authorisation by the agent, the guest must contact Fuller Holidays office to obtain approval. A pet fee of $33 per pet per night is payable if the pet is approved. A request can be placed for a maximum of 2 pets. They must not shed hair, be house trained and not cause a nuisance through barking. An additional pet bond of $1000 is applicable to all bookings. Unless otherwise advised in writing, pets are not allowed in or on holiday premises and grounds at any time. If your pet is approved by the agent, pets must be supervised at all times throughout the duration of your stay. Pets must not be left unattended at the property at any time. Pets are not to go on any of the bedding, furniture and carpeted areas. Guests who bring a pet/s without the agent’s approval, will be charged the pet fee and will be immediately evicted from the Property. 27. NOISE Is a serious issue in Byron Bay with Byron Shire Council imposing strict laws. No noise or unacceptable behaviour to neighbours will be tolerated at any time. Noise means any sound that can be heard from neighbouring properties that disturbs their peace and quiet. Sound travels easily to the neighbours and as such, noise levels are to be respectful at all times of the day and no music or outdoor entertainment after 7:00pm. Care must be taken at all times. Failure to comply with this clause may result in heavy fines imposed by Byron Shire Council and the Byron Bay Holiday Letting Organisation. You will be registered on the Short-Term Holiday Letting Register with NSW Fair Trading for breach of letting conditions and may be restricted to book accommodation in the future within NSW. If Security personnel or the Police are called to a noise complaint a charge of $500 will be payable and you will be evicted immediately. If a booking is terminated in accordance with the provisions of this clause, no refund of rent or security deposit will be given. If we have concerns about the noise or activities taking place on the property you agree to allow the agent or any other personnel to enter onto the property at any time to investigate. 28. AFTER HOURS CALLOUT If a staff member is called out outside the hours of 9:00am to 5:00pm Mon-Fri, (for example a noise complaint, loss of keys or lockout), a $300 callout fee will be incurred by the Licensee which is payable before the end of the tenancy. Callouts between the hours of 10:00pm and 7:00am will incur a $500 fee. 29. KEYS/AND REMOTES Any loss of keys or remotes will require a full change of locks at the property payable by the guest. If any restricted master keys are lost or misplaced, all locks for that property must be changed by Locksmiths at a cost [in the vicinity of $150 to $800]. You must always maintain the security of the property. 30. REPAIRS TO APPLIANCE During your stay, we will endeavour to have repairs to appliances attended to as soon as possible after being reported. However, due to circumstances beyond our control [e.g., having to order parts or non-availability of trade’s people] immediate repair may not be possible. No responsibility is accepted by us in such circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repair. Should repairs or maintenance be necessary, you agree to allow the agent or appointed tradesperson to enter the property at any time. 31. DAMAGES POLICY Guests will be responsible for all damage, breakage, and/or loss to the property, except for normal wear and tear and unavoidable causalities (as deemed by the Host in its sole discretion) which may result from guest’s occupancy. Guests agree that all pipes, wires, glass, plumbing, household contents and other equipment and fixtures will be in the same condition upon departure as at the time of check in, reasonable wear and tear and damage by unavoidable fire and casualty are the only exceptions. Guests understand that the property will be inspected prior to Guest’s arrival and upon Guest’s departure. The guest acknowledges any loss and/or damage to the property will result in a charge or charges for repair and/or replacement value. If during the Guest’s occupancy of the property, guests causes any damage to real or personal property of the Property as a result of inadvertent acts or omissions, guest will reimburse the host for the cost of repair or replacement of such property up to the amount. The Rental damage will take effect upon check-in and will end on the actual date of departure from the Property. The Rental Damage includes but is not limited to any loss or damage due to (a) intentional acts of Guest, (b) gross negligence or wilful misconduct of Guest, (c) any cause if Guests does not report the loss or damage to the Host by the departure date, (d) loss of use of the Property due to damage, (e) theft or damage to any property owned by or brought by Host to the Property, (f) theft or damage caused by anyone visiting other than the Guest, (g) theft without a valid police report, (h) damage without a valid police report or (i) damage or theft in the Property if the number of persons occupying the Property exceeds the number specified in the booking reservation. All damage or theft for which a claim may be made must be reported to the Host no later than the departure date. 32. NO REFUND POLICY While every attempt is made to keep properties in good working order, occasionally items break, fail or go out of adjustment. This is unavoidable. This may include, but is not limited to, disruption in internet service, pool, air-conditioning, refrigerator, dishwasher and other electrical items or TV. The host will make every attempt to attend to the problem as soon as possible, but only after the Host has been informed of the problem. If the problem cannot be resolved during the time the guest occupies the property, no matter what happens, if the property is otherwise habitable and the guest remains in the property, the guest hereby confirms and agrees that no refunds or discounts will be issued. 33. GARBAGE All garbage is to be placed in outside bins provided. Removal costs and tip fees will be deducted from security bond if excess rubbish has been left by the Licensee. It is the duty of the Licensee to put the garbage (red) or re-cycle (yellow) on the kerb side outside the property on the correct collection day as indicated in the property. 34. SMOKING OR VAPING All holiday accommodation is NON-SMOKING INDOORS. If you will be smoking or vaping on or around the property, please dispose of all ashes and cigarette butts accordingly. Any violation to the smoking policy will incur a $1,000 additional “Smoke Damage” cleaning charge to remove smoke odours from the house and bedding. There is no smoking or vaping in unit strata complexes under strata laws. 35. ILLEGAL SUBSTANCES Illegal substances are strictly prohibited and grounds for immediate eviction from the property. All the guests and visitors agree that any drug use on the Property, or using the Property for any immoral or unlawful purpose or violation of any law or ordinance on or about the Property will immediately terminate your occupancy and be grounds for immediate eviction from the Property and forfeit your bond. The guest is liable for any and all costs incurred by the Host as a result of the breach. 36. INSURANCE/ITEMS LEFT BEHIND No responsibility is taken for guest’s personal property left on the premise. Landlords’ insurance does not cover loss/ and or damage to guest belongings. The host shall not be liable or responsible for personal items left behind, lost or stolen. If you leave an item after checking out and wish to have it returned, message the Host as soon as possible and we will arrange for shipment. The host will inform the guest of the shipping cost and with your approval, charge the credit card on file to cover the expense. 37. SCHOOLIES BOOKINGS If you wish to make a Schoolies booking on the website, the correct schoolies tariff will not have been quoted. You are required to contact this office for the current schoolies rates. Your booking is not confirmed, even if monies have been paid and an email is received confirming your deposit, until the tariff has been adjusted and confirmed by a staff member in writing. Upon making your schoolies booking you must advise in writing to our office that the intention of the booking is for Schoolies and the total number of guests. Your property strictly forbids parties and gatherings, please note failure to comply will result in loss of bond and immediate termination. A separate Schoolies Terms and Conditions including all guests ID and parents ID and contact information must be provided to confirm the booking. 38. LIABILITY The host shall not be liable to the Guest, its guests or invitees, or any other person for any injury, loss or damage to any person or property on or about the Property. The guest shall hold the Host harmless and indemnify the Host from and against all loss, injury or damage occasioned by the use or misuse or abuse of any part of the Property and from or against any omission, neglect or default of Guests or invitees. 39. SUBLETTING This agreement may not be assigned, or the Property sublet or occupied by anyone other than guests. 40. CHANGING THE LOCKS No physical changes to the Property or changing the locks are permitted. 41. MINIMUM AGE TO RENT Guests must be at least 25 Years of Age to enter into this agreement and reserve our properties unless approved prior by Fuller Holidays. 42. FLOOR PLAN The Property floor plan is for basic, informational purposes only. Please be aware that the Property may have a bedroom or closet, pantry, cupboard or small garage bay that is locked and used for Host’s belongings and is unavailable to guests. 43. BREACHES Any breach of this agreement may result in immediate termination of your booking and includes inspection of the property at any time without notice. Fuller Holidays ABN 14 603 472 082 reserves the right to alter, cancel or change any of these Terms and Conditions as a result to changes in the holiday market, changes in Legislation, or the requirements of property owners, and Body corporate at any time without notice. These changes will override any terms when you originally booked your property. 44. DISPUTE RESOLUTION Should any dispute arise between the owner and guest, Fuller Holidays reserves the right to claim administration and legal expenses. If you need clarification, please call our team on 0493 844 250