A luxury Mooloolaba complex of 35 very spacious family apartments located a stone’s throw from Mooloolaba Beach on Queensland’s Sunshine Coast. Each apartment runs the full depth of the building with full width balconies at each end. They all have a living area of around 200 square metres – the size of an average home. We are situated just one block from the flags on the most beautiful and safest family beach on the Sunshine Coast. Pandanus Holiday Resort is located in the heart of beautiful Mooloolaba, just a few minutes walk to the local Surf Club and white sandy beach. It is quietly located behind the Esplanade shopping precinct capturing a lifestyle of peace and privacy. The famed tourist facilities of Noosa Heads are around 30 minutes drive on the Sunshine Motorway. The Sunshine Coast Airport is only 15 minutes away and offers several daily direct jet services to Sydney and Melbourne. **Building Maintenance Please NB. the spa is currently not in working order and has been removed. We are unlikely to have a replacement spa for your stay dates

Facilities

Terms & Conditions

**Please Note that the Reception closes at 3pm Weekdays and midday on Weekends and public holidays. If you are checking in outside these hours you need to contact office to arrange final payment and instructions on how to access your key. ** Building Maintenance - Please NB. the spa is currently not in working order and has been removed. We are unlikely to have a replacement spa for your stay dates CONDITIONS OF BOOKING & OCCUPANCY Persons signing (“The guest”) agrees to these conditions and acknowledges that these conditions extend and apply to any person/s occupying or visiting the apartment or complex and or using the facilities at the invitation of or with the authority of the guest. 1. Tarrifs must be paid by cash or credit card before occupancy commences 2. A cash bond of $250 or valid credit card details (not Visa debit) maybe required at check-in ($2500 during schoolies for Schoolies groups) 3. Occupancy starts and finishes on the dates shown on the trust receipt. There is no entitlement to refund for early departure 4. Guests will be liable for payment of any charges incurred and for replacement or repair costs for any damage or loss to the apartment and its contents or any Body Corporate property 5. The apartment must not be used for any unlawful purpose 6. All guest names must be indicated on check-in. The number of guests may not exceed the number of beds provided 7. Any evidence of smoking or vaping will incur a fee equivalent to the cost of cleaning and tariff for the number of days we can’t rent the apartment afterwards 8. Guests are not permitted to have parties in the apartments or on common property (without prior consent from management) 9. Only the number of people shown on the receipt may stay in the apartment overnight 10. No animals are to be brought onto the complex by guests or their visitors 11. Neither the Body Corporate, The Manager or the apartment owner is liable for any damage or loss of property which a guest may sustain while on the complex 12. The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. Including but not limited to: a. All visitors must be announced to management and No visitors are permitted in the apartments after 9.00 pm b. No loud noise is permitted after 9.00 pm c. Nothing to be hung on balcony railing d. The apartment must be vacated if after receiving a warning any guest fails to comply 13. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if of the opinion that there has been a breach of the conditions 14. The Manager and the apartment owner are not responsible for any mis-description of the apartment or the policies of 3rd party booking agents 15. In the event of the guest cancelling the booking, a refund of the deposit (less admin fee) will be made if 5 days notice is given unless it is high season when 42 days notice is required 16. The guest authorises the Manager to charge the credit card supplied for any loss damage or monetary contribution for which the guest is liable under these conditions 17. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any guest and removal of their property. There is no entitlement to refund 18. Persons under the age of 18 are not permitted to stay without a parent or guardian 19. Schoolies only groups not permitted without a parent or guardian and deposit of $2500 AFTER-HOURS CHECK-IN POLICY Payment in full must have been received. We require you to text (to +61408151365) or email (reception@excellsior.com.au) a copy of your valid ID and imprint of your credit card (Debit cards not accepted), or use the online check-in link that will be sent to you We will pre-authorise a $250 bond on your credit card. You will be sent a text message (or email) to let you know about key pick up. CANCELLATION/AMENDMENT & PAYMENT POLICY GENERAL *Bookings cancelled or modified up to 5 days before arrival date will not be charged *If cancelled or modified after this, 100 percent of the total price of the reservation may be charged. *Payment for Accommodation will be charged in accordance with the policy you book under - generally 5 days before arrival *In case of no-show, the total price of the reservation will be charged. PEAK PERIODS – Policy – School holidays *Bookings cancelled or modified up to 30 days before date of arrival will incur a 1-night cancellation fee *If cancelled or modified later than 30 days prior to arrival, 100 percent of the total price of the reservation may be charged. *Payment for Accommodation will be charged in accordance with the policy you book under - generally 30 days before arrival *In case of no-show, the total price of the reservation will be charged. Travel Insurance *We highly recommend you have an appropriate level of travel insurance. *Unless otherwise advised by you, in writing immediately, acceptance and agreement to this Cancellation Policy is assumed.