Stay Noosa
Stay Noosa is a boutique holiday accommodation provider with an energetic, vibrant team of locals dedicated to delivering incredible customer service. We offer a collection of unique hand-picked holiday properties in the beautiful Noosa region, ranging from luxury homes to family-friendly resorts and everything in between. Our team loves nothing more than matching you with the perfect property for your escape to Noosa.
Terms & Conditions Stay Noosa - Booking Terms & Conditions Your booking will be confirmed by email within 24 hours of receipt of bank transfer or credit card being cleared for your deposit amount. A Trust account receipt will be issued at the time the deposit is taken and will be held for collection on arrival or emailed upon request. Bookings All bookings are subject to availability. Any quote given is an estimate of price and will only be confirmed once a deposit is paid and written confirmation is issued. All prices quoted are in Australian Dollars and are per room, per night. All booking amendments are subject to availability and applicable pricing. Block out periods may apply. Special Requests Whilst Stay Noosa attempts to accommodate all special requests, we cannot guarantee that special requests can be accommodated. Extra Bedding All extra bedding must be requested at least 48 hours prior to arrival. Unless otherwise specified on your confirmation, rollaway beds are at a cost of $60 per night and a baby pack 's consisting of a cot, bedding and a highchair are at a cost of $30 per night. Payment Payment for the balance of accommodation is required 7 days prior to arrival. Payments can be made by EFT Transfer, Visa, MasterCard, or American Express. Our preferred method of payment is EFT transfer. Please note that all payments with American Express will incur a 2.13% (inclusive of GST) Credit Card Surcharge. Payments with Visa or Mastercard will incur a 1.4% (inclusive of GST) Credit Card Surcharge. Payments with Eftpos cards will not incur a surcharge. All guests will be asked to provide credit card details prior to check in to be kept on file for outstanding balances or incidentals. Bank Account for transfer of payment: Bank: Commonwealth Bank BSB: 064-001 Account Number: 1232 2488 Account Name: BELMO INVESTMENTS PTY LTD AS TRUSTEES FOR BL & EM ORTON FAMILY TRUST Reference: Surname and Booking Reference Number Supplied You agree to pay all charges incurred for services provided to you during the period of your stay. If not settled in person prior to departure the charges may be added to the credit card provided at the time of booking. Cancellation Policy/Refunds For direct bookings and apartment website bookings cancelled 7 days or more prior to arrival, deposits will be refunded less $300 administration fee. Direct bookings and apartment website bookings cancelled 7 days or less prior to arrival are non-refundable unless all nights of the booking are re-let. If all nights are re-let, all monies paid will be refunded less the $300 administration fee. All refunds are made via electronic funds transfer. If booking via a Travel Agent or On-line Booking Agency the terms and conditions provided by them will apply to your booking and you should ask your travel agent/on-line booking agency for a copy of these terms and conditions. No Show A no show is when you do not check in on the scheduled day. In the case of a no show your full payment will not be refunded. If all nights of the booking are not re-let, Stay Noosa will debit the credit card provided at the time of booking for the balance of the accommodation. Early Departures Should guests decide to depart earlier than scheduled the accommodation, charges for the unused nights will only be refunded if all unused nights are re-let. In the event a refund is given it will be subject to a $300 administration fee. Photographic Identification When you check in you may be asked to provide photographic identification. If you are unable to provide such identification, your reservation may be cancelled. Check In Check in time is 2.00pm. Should you wish to guarantee an earlier check in time you must book an additional night’s stay at the time of booking and pay the applicable rate. Check Out Check out time is 10.00am. Should you wish to guarantee a later check out time you must book and additional night’s stay at the time of booking and pay the applicable rate. Unaccompanied Minors All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. If a guest is found to be under the age of 18 and is not accompanied by an adult, Stay Noosa may immediately cancel the guest’s booking. Travel Insurance Stay Noosa strongly recommends that at the time of booking you purchase comprehensive travel insurance that includes cover for forfeiture of deposits upon cancellation of booking. Release & Indemnity To the extent permitted by law, any monies or other valuables, goods or vehicles that belong to you, brought into the property or onto grounds or carpark remain your responsibility and Stay Noosa is not responsible for their safekeeping. To the extent permitted by law, you agree to release and hold harmless Stay Noosa and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay with Stay Noosa for any reason whatsoever. You agree to indemnify Stay Noosa and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Stay Noosa or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation or your stay with Stay Noosa except to the extent caused or contributed to by Stay Noosa or its current or former officers, employees or agent's negligence. We grant you a licence to stay at our property and we reserve the right to terminate the licence at any time.