At Balmy Breaks, we believe that every holiday should be effortless, relaxing, and unforgettable. Our passion lies in creating beautiful, welcoming spaces where you can unwind, make memories, and feel truly at home. We’re all about genuine hospitality, thoughtful touches, and seamless stays. From sparkling clean homes to stylish interiors and personalised service, we take care of the little details so you can focus on what matters most – enjoying your time away. Staying with Balmy Breaks means more than just booking accommodation. It’s about experiencing the best of the Sunshine Coast, knowing that your comfort and happiness are our top priorities. Our commitment to great service, sustainability, and supporting our local community shines through in everything we do. Whether you’re planning a relaxing beach getaway, a family holiday, or a weekend escape, we’re here to make sure your stay is nothing short of exceptional. We can’t wait to welcome you! 📩 Get in touch with us here or follow us on Instagram @balmybreaks for a glimpse into coastal life and our stunning holiday homes.

Facilities

Terms & Conditions

Terms and Conditions – Balmy Breaks Pty Ltd   Introduction Reference to “Balmy Breaks” in these Terms and Conditions is a reference to Balmy Breaks Pty Ltd ABN 29 659 509 672   Balmy Breaks manages short-term accommodation bookings at properties as an agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”).   These Terms and Conditions (the “Terms and Conditions”) together with our Privacy Policy govern the relationship between Balmy Breaks and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties). This includes but is not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).   Guests are granted a licence to occupy the Property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.   These Terms and Conditions constitute a legally binding agreement between Balmy Breaks and the Guest. You acknowledge that you agree to and are subject to these Terms and Conditions on behalf of yourself and all persons named or otherwise travelling on your booking.   Important Notices:     •            Please read these Terms and Conditions carefully, as they form the basis upon which bookings with Balmy Breaks are accepted.     •            Failure to abide by these Terms and Conditions permits the owner or Balmy Breaks to refuse access, amend the rental, apply additional charges, and/or terminate the occupancy.     •            Any booking found to be a “schoolies” booking may be immediately cancelled and evicted without a refund, regardless of whether other terms and conditions have been breached.     •            The primary guest must be over 25 years old and have a valid credit card (not debit card) in their name. The primary guest is deemed to have accepted the booking conditions on behalf of all persons in the booking.     •            The premises are for holiday purposes only and may not be used for any unlawful purpose.     •            The tenancy is for the period stated in the confirmation letter and final receipt.     •            Only the number of guests on the registration form are authorised to stay. Exceeding the stated number of guests will result in termination of your booking, and you will be required to vacate immediately without refund.   Property Description     •            While every effort is made to ensure that property descriptions, facilities, and services are accurate, they are subject to change and may be upgraded or taken out of service.     •            If any feature or facility is essential to your stay, please confirm its availability with Balmy Breaks before booking.     •            Properties are self-contained. A starter kit is provided upon arrival, guests are responsible for purchasing additional supplies.   Amendments to Bookings  •        Low Season: Up to 30 days prior to check-in, an amendment may be made by written request - minimum nights stay apply.     •            High Season: Amendments made by written approval are subject to written approval and seasonal minimum night stay apply.     •            There is no refund for early departures.   Check-in and Key Collection     •            Check-in: From 3:00 PM on your scheduled arrival date. Early check-ins are not allowed without prior approval. Due to turnovers, early check-ins cannot be guaranteed until 48 hours before your arrival.     •            Check-out: By 10:00 AM on your departure day. Keys must be returned to the designated location by this time.     •            Late departures: Will incur a $75 fee unless otherwise arranged.   Cancellations     •            Up to 30 days before check-in: 50% of the full accommodation cost      •            Within 30 days of arrival: 100% of the accommodation cost      •            No-shows: The full booking amount will be charged.   If you need to cancel a reservation, notice must be given in writing to Balmy Breaks. Cancellations may result in a forfeiture of any monies already paid if cancelled outside the cancellation policy. Once cancelled, we will attempt to rebook the property for the dates of your original reservation. If the property is fully rebooked at the same rate, you will be refunded the amount paid, less a $200 cancellation fee. Should we need to offer a discounted rate to secure a new booking, your refund will be adjusted to account for the difference in the rates, minus booking and cancellation fees. If we are unable to rebook the property, all monies paid will be forfeited.    We strongly recommend travel insurance to cover cancellations, booking changes, or unforeseen circumstances.   Car Parking     •            Guests may only use the number of car spaces advertised for the property.   Cleaning and Linen Balmy Breaks takes pride in maintaining high cleanliness standards, and all properties are professionally cleaned before each guest’s arrival. While we strive to present the property in excellent condition, guests should understand that minor environmental factors, such as dust accumulation, salt exposure, or natural elements in outdoor areas, are unavoidable, particularly in coastal and tropical locations. • Dust & Environmental Factors: While every effort is made to ensure properties are clean, minor dust or debris may settle between cleaning and guest arrival, particularly on external surfaces, window tracks, and outdoor areas. This does not constitute a cleanliness failure. • Reasonable Expectations: We ask that guests approach minor cleanliness concerns reasonably and allow us the opportunity to rectify any issues in a timely manner. If guests have concerns upon arrival, we encourage them to contact us immediately, and we will arrange for a cleaner to attend as soon as possible. • Refund Policy: Refunds will not be provided for minor cleanliness concerns that could have been resolved had we been given the opportunity to do so. Guests declining an offered resolution do so at their own discretion, and this does not warrant compensation.     •            Some properties include mid-week servicing for stays of 14+ nights. Additional services can be arranged at an extra cost.     •            Guests must leave the property clean and tidy upon departure *         Follow the checkout instructions in the property compendium, including: ensuring the dishwasher is loaded up and turned on, the BBQ is cleaned, (a $30 fee will be charged if it is left dirty). If the property is left excessively dirty, additional cleaning charges of $70 per hour will be deducted from your bond. * All rubbish and bottles must be disposed of in the bins provided. Any excess rubbish removal will be charged to the guest. *         Please dispose of rubbish only in the bins provided for your property. Do not use neighbouring bins. Follow the waste segregation guidelines, with the green bin reserved for      garden waste only. Please put the bins out on the nature strip on collection day as noted in the property guide. *       Furniture must not be moved; additional charges apply for rearranging furniture.     •            Damaged or lost linen/towels will be charged to the guest.   Pool & Spa Rules     •            No glass near pools or spas.     •            Guests must follow safe swimming practices.     •            Alcohol and intoxicated persons are not permitted in the pool/spa area.     •            Children and minors 16 and under must be supervised at all times.   Credit Cards and Security Deposits     •            The credit card used for payment must be in the primary guest’s name.     •            Accepted cards: Mastercard, Visa, (1.4% surcharge applies). American Express (2.13% surcharge applies). EFTPOS cards are not accepted.     •            A $500 security deposit may be required if no credit card is provided.     •            If a security deposit applies, it will be refunded within 2 working days, provided there is no damage.     •            Any damage exceeding the deposit amount will be charged to the credit card on file.   Damages, Breakages & Guest Responsibilities     •            Any damage, breakage, or maintenance issue must be reported to Balmy Breaks immediately.     •            Guests are responsible for the property’s condition during their stay.     •            Any damage, breakage, or theft may be charged to the guest’s security deposit or credit card without notice.   EQUIPMENT & APPLIANCE BREAKDOWNS Occasionally, electrical appliances and air conditioning units may malfunction. Repairs can sometimes be delayed. Please report any issues immediately. While we aim to repair any breakdowns quickly, there is no guarantee that repairs can be made during your stay, and no refunds will be provided for equipment failure.   Pets     •            Pets are permitted by prior written approval only – puppies 2 years and under are not permitted . *        Only permitted in pet-friendly properties.     •            Guests arriving with unauthorised pets may have their booking terminated without refund. *         Any damage to the property may be deducted from bond. If no bond is charged, any costs to repair damages will be charged.     •            Additional cleaning fees may apply for pets.   No Smoking SMOKING is prohibited indoors. Outdoor smoking is allowed, provided it is done at least 3 meters away from doors and windows. Please avoid smoking on outdoor furniture, and dispose of cigarette butts responsibly.     •            Additional cleaning fees will apply if smoking occurs inside or if cigarette butts have been left at the property.   Functions and Noise     •            Functions and parties are strictly prohibited.     •            Any unauthorised gathering will result in a $5,000 fine and immediate eviction without refund.     •            Guests must respect noise restrictions, quiet hours and follow local council regulations.   Loss, Damage, or Theft of Guest Property     •            Balmy Breaks and property owners accept no responsibility for guest belongings, including jewellery, money, or vehicles.     •            Guests are advised to take out travel insurance. *         KEYS Lost or damaged keys or remotes will be charged to your bond.   INJURY The hosts, the property owner or any other representative shall not be liable or responsible for: (a) any personal injury or consequential damage of any nature whatsoever, however caused, that may be suffered or sustained by the guests or by any other person who may be upon the Premises; or (b) any loss or damage of any nature whatsoever, howsoever caused, to the Premises, any property belonging to the guests or to any other person while such property is in or about the Premises. Occupants must report breakages immediately (or as soon as practical) and are responsible for loss or damage of property belonging to them, or their guests, and for the damage or loss of property belonging to the property during their stay. The hosts strongly recommend all guests to take out travel & health insurance.   INSECTS are a part of the environment. While we aim to minimise their presence, we cannot fully eradicate them, especially during warmer months. Keep windows and doors closed and store food properly to reduce the chance of bugs entering the property. SECURITY CAMERAS & NOISE DECIBEL MONITORS selected properties are fitted with external security cameras and/or a noise decibel monitors. These are fitted in external areas only and will be disclosed within the listing description prior to booking.  BODY CORPORATE BY-LAWS Guests must comply with all Body Corporate by-laws governing behaviour on the property, including the conduct of visitors. NOOSA COUNCIL REQUIREMENTS if you are staying in Noosa, we require the full name, age, and mobile number of every guest over the age of 18 staying at the property In compliance with Noosa Council's code of conduct. You must also provide the purpose of your stay. NOOSA NOISE RESTRICTIONS Noosa Council has introduced laws governing noise disturbances. Excessive noise after 10:00 PM, including loud music, talking, or other disturbances, is prohibited. The 24/7 ‘Good Night Noosa’ hotline is available for neighbours to report noise complaints. If a complaint is received, security will respond within 30 minutes, and any associated costs will be passed on to the main guest. These laws also govern outdoor lighting, parking, and bin use. Your contact details will be shared with ‘Good Night Noosa’ to comply with these regulations.   Booking Payments     •            A 50% deposit is required at the time of booking.     •            The full balance is due 30 days prior to arrival.     •            Christmas bookings (Boxing Day to the end of the school holiday period) require full payment by November 1st.   Changes to Terms     •            Balmy Breaks reserves the right to modify these terms and conditions at any time.   Emergencies  For all fire, medical, or criminal emergencies, dial 000 first. For urgent after-hours issues, contact Balmy Breaks’ emergency number. A $500 call-out fee applies for non-essential emergencies.   Privacy policy. Balmy Breaks is committed to complying with the Privacy Act 1988 whereby privacy is maintained for personal information that is collected from individuals and businesses. By providing personal information to Balmy Breaks, you agree to be bound by this Privacy Policy and you consent to the processing of your personal information by us as described in the Privacy Policy. This policy outlines the way Balmy Breaks Pty Ltd collect, hold, use and disclose personal information. WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT? Balmy Breaks Pty Ltd will, from time to time, receive and store personal information you enter onto our website or provided to us directly. You may provide personal information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may also collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal property or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Additionally, we may also collect any other information you provide while interacting with us. How do we collect your personal information? The main way we collect information is when you give it to us, for example, via our website sign-up, bookings, intake or other forms, via phone, email, when you submit comments or feedback or via social media. We also use cookies on our website which may identify you and track your actions and the pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form, and storing your information, so you don’t have to put it afresh when you visit us again. At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and elsewhere on the internet. Why do we collect your personal information? We need your personal information to: initiate and proceed with guest bookings for all listed properties; communicate with you in relation to your enquiry; send you news if you have signed up (you can unsubscribe at any time); conduct our business, and enable your use of our website, products and services; and in some cases, to comply with our legal obligations, such as record keeping. We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse the traffic to our website, and to customise the content and advertising we provide. You can opt-out of the collection and use of this information by changing your privacy settings or opting out. To opt-out please email us at info@balmybreaks.com.au WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT? When do we disclose your personal information? We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification. It is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed appropriately. We generally will not disclose your personal information unless: you consent; it is required or authorised by law; or it is reasonably necessary for one of the purposes for which we collect it. However, we do disclose your personal information where it is necessary to obtain third party services, such as analytics, data storage, payment service providers or marketing and advertising services. To protect your personal information, we endeavour to ensure that our third-party service providers also comply with the Australian Privacy Principles, but some third parties we use may collect, hold and process personal information overseas. You can opt-out of the collection and use of this information by changing your privacy settings or opting out. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. How is your information securely stored? Balmy Breaks Pty Ltd is dedicated to ensuring that the information you provide to us is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. Please also refer to Squarespace Privacy Policy for reference as our website provider. How can you access or delete your information? If you want access to your information to correct or have it deleted, please contact us info@balmybreaks.com.au. Except where we are permitted or required by law to withhold it, we will aim to assist you. If you consider that we have breached any privacy laws, please also make contact with us. You can make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy... or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001. Please be aware that we may change this Privacy Policy in the future, at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.