We are well situated for all of the Gold Coast’s fabulous family-orientated theme parks, such as SeaWorld, Movie World, Dream World and Wet’n’Wild. Imagine visiting Henry, our not-so-little baby Polar Bear at Sea World, as well as all the seals, dolphins, penguins, sharks and seabirds.

Facilities

Terms & Conditions

ACCOMODATION PAYMENT POLICY Low Season - (Any dates not included in Mid or Peak Season) - Payment is collected 5 days prior to arrival and charged to the Credit/Debit Card provided at the time of booking. Please note that credit card surcharges will apply. (See below for surcharges) - Direct deposit payments must be paid 5 days prior to arrival, with a payment receipt provided. (See below for account details) Mid/High Season - (Other events throughout the year) 28 Mar 2024 to 24 Apr 2024, 16 May - 19 May 2024, 22 June 2024 to 7 July 2024, 15 August 2024 to 19 August 2024, 14 September 2024 - 6 October 2024, 18 October 2024 to 20 October 2024, 25th October to 27th October, 2024, 1st November 2024 to 10th November 2024, 14th December 2024 to 31st January 2025, 5 April 2025 to 26 April 2025, 2 May 2025 to 4 May 2025, 15 May 2025 to 18 May 2025, 27 June 2025 to 19 July 2025, 19 September 2025 to 11 October 2025, 16 October 2025 to 18 October 2025, 12 December 2025 to 25 January 2026 - Payment is collected 30 days prior to arrival and is charged to the Credit/Debit card provided at the time of booking. Please note that credit card surcharges will apply. (See below for surcharges) - Direct deposit payments must be paid 30 days prior to arrival, with a payment receipt provided. (See below for account details) High Season - (Christmas/New Year Breaks) 14th December 2024 to 31st January 2025, 12 December 2025 to 25 January 2026 - Payment (1/2) - A $500 deposit is required on the 1st of October 2024 and charged to the Credit/Debit card. Please note that credit card surcharges will apply. (See below for surcharges) - Payment (2/2) - The remaining balance is collected 30 days prior to arrival. - Direct deposit payments must be paid 30 days prior to arrival, with a payment receipt provided. (See below for account details) Non-Refundable - Payment is due at the time of booking, and if no payment is received within twenty-four hours, the reservation will be cancelled. 30 Days to Pay - Payment due within 30 days of booking. Full refund if cancelled or amended less than 30 days after booking. • No refund if cancelled or amended more than 30 days after booking or in the event of a no show. No deposit required. To eliminate identity fraud, if the card details do not match the guest’s name, you must complete payment via a payment link sent to your email or mobile number. Upon arrival, a form of Photo ID must be provided and must match the guest details that the reservation is under. If this ID does not match the guest details, then you will be unable to check in, and your reservation may be cancelled. Credit Card Surcharges - 1.5% on Australian Visa/Mastercard payments. - 2% on International Visa/Mastercard payments. - 2.2% on Amex payments. Direct Deposit Details Account Name: STAYCO P3 PTY LTD Bank: Commonwealth Bank BSB: 064 – 000 Account Number: 161 283 86 Once the direct deposit payment has been made, please send a copy of your payment receipt to info@belairbroadbeach.com.au. MODIFICATION POLICY Low-Season - Modifications may be made up to 3:00pm, 5 days prior to arrival free of charge, and subject to availability. - Any modifications made after 3:00pm, 5 days prior may be subject to extra fees. - Modifications cannot be made past the arrival date without management approval. Mid and High-Season - Modifications may be made up to 3:00 pm 30 days prior to arrival free of charge, and subject to availability. - Any modifications made after 3:00 pm 30 days prior may be subject to extra fees. - Modifications cannot be made past the arrival date without management approval. CANCELLATION POLICY Low-Season - Free Cancellation up until 3:00pm, 5 days before arrival. - Cancellations received after 3:00pm, 5 days before arrival, the total accommodation value will be charged as a cancellation fee. Mid-Season - Free cancellation up until 3:00pm, 30 days before arrival. - Cancellations received after 3:00pm, 30 days before arrival, the total accommodation value will be charged as a cancellation fee. High-Season - Free cancellation up until 3:00pm, 30 days before arrival. The $500 deposit will be refunded to the same card or bank that the payment was taken from. - Cancellations received after 3:00pm, 30 days before arrival, the total accommodation value will be charged as a cancellation fee. Non-Refundable - If any cancellations are received after payment is made, you are not entitled to a refund or credit. NO SHOWS OR CANCELLATIONS AFTER THE ARRIVAL DATE - For any No Shows or Cancellations after the arrival date, the total value of the accommodation will be charged as a cancellation fee or no-show fee. CAR PARKING - You will receive one complimentary car park per unit booked. - Please note that the underground carpark has a clearance of 2.1 metres. - If you have a vehicle that is too large to fit in the underground carpark, then you will need to use street parking around the resort for the duration of your stay. ADDITIONAL GUEST CHARGES Please take note of the following policies regarding additional guests and extra services at Bel Air: - If you plan to have an additional guest stay with you, and you have not paid an extra person fee online during the booking process, you will be required to pay a fee of $50 per night for the additional guest. This $50 per night fee will cover the additional guest fees, along with any linen or bedding fees. If you have paid this fee online, then your linen and bedding is already covered. - Additional bath or pool towels are $3 each and are available for hire from reception during reception hours, are are yours for the remainder of your stay. - If you need a port-a-cot, you will not be charged an additional guest fee. However, a hire fee of $25 will be required. - Please note all additional guest charges can be paid upon arrival. If you have any questions or concerns, please feel free to contact us via reception@belairbroadbeach.com.au or call us on 07 5584 9600. We are looking forward to your arrival!