Facilities

Terms & Conditions

Booking Policy • Please note that booking constitutes acceptance of our terms and conditions. • All credit card payments incur a 1.95% surcharge. We only accept Mastercard or Visa. • All bookings MUST be paid in full prior to checking in. • All guests must pay a bond upon arrival for the accommodation. This can be paid via credit card or cash upon check-in. • Minimum booking is two nights. However, this may differ during peak season. • Holiday Sphere strongly recommends that guests take up travel insurance to cover their obligations under this agreement. • Holiday Sphere takes credit card fraud and disputes extremely seriously. Any credit card fraud or dispute lodged inappropriately will result in Holiday Sphere seeking the services of debt collection against the cardholder or person making the booking. This may impact on the cardholder’s future credit rating and credit history. • This Agreement shall be construed and enforced in accordance with the laws of QLD, Australia. The exclusive venue for any action, dispute or proceeding with respect to this Agreement shall be the Queensland Civil and Administrative Tribunal (QCAT) in Southport, without reference to its conflict of law principles. Payment of funds by the guest constitutes consent to the exclusive jurisdiction of QCAT. • Photo ID and credit card used for booking must be presented upon check in. Cancellation Policy • Holiday Sphere strives to pass on as much cost savings to the holiday makers as possible through its direct dealings with owners of each apartment. As such, we do not accept cancellations or changes. We do not offer a refund if you simply change your mind. • If you cancel outside of 30 days of your booking you will forfeit your deposit. • Cancellations within 30 days of arrival is not permitted and full booking amount is forfeited. • Change of date permitted outside of 30 days of arrival with no fee and the new reservation must be of the same or greater value than the original booking. Occupancy Conditions • Check-in and key collection are are subject to specific properties. • Holiday Sphere has a strict “No Party Policy”. • Number of guests must not exceed the number on the booking form. Breach of this term may result in an eviction and loss of accommodation payment and bond. • Any item thrown off any balcony or into neighbours properties will result in immediate eviction. • Any breach of house rules, terms and conditions of booking and body corporate by laws may result in eviction and a loss of accommodation payment and bond. • Guests agree to supervise children on balconies & pools/spas at all times. Guests agree to ensure doors and windows are locked before exiting the apartment. • All bookings that are 14 nights or more will incure a weekly linen, towels & cleaning fee. If you wish to organise additional cleaning during your stay, additional charges will apply. • All properties are individually owned and furnished, as such each apartment may vary in terms of furnishings. • Whilst Holiday Sphere strives to ensure the property is available for you as booked, we reserve the right to make alteration to bookings. Holiday Sphere cannot be held liable for any omissions or errors regarding a property’s facilities or services. We may offer alternative accommodation of a similar standard should this occur. • If you expect to arrive early in the day and would like immediate access to your apartment, we recommend booking the apartment for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access to your apartment until you depart. If you choose not to reserve an additional night, we will be glad to store your luggage in our office within office hours. • During check-in, you will be supplied with an emergency after hours number. You agree to keep this number with you at all times. Holiday Sphere will not be responsible for any loss you incur if you do not call the emergency after hours number for after hours emergency assistance. By booking with Holiday Sphere, you agree to indemnify Holiday Sphere and its property owners of any loss you incur if you lose the emergency number or fail to retain the emergency number with you at all times. • Fee of $150 applies for lock out. • Excessive noise may result in eviction and immediate loss of bond. No refund will be available if this happens. • Pets are not allowed unless organised with Holiday Sphere. • If you have an assistance animal, you need to supply all paperwork upon booking. • Holiday Sphere and the owners of each property are not responsible for the holiday makers’ personal properties while staying in our accommodation. • All apartments managed by Holiday Sphere are privately owned and operated and have no affiliation with the on-site management. All services and assistance must be directed to Holiday Sphere. If you choose to call for services / repairs etc through the on-site management and not Holiday Sphere, no responsibility will be accepted by Holiday Sphere. • Guests agree for Holiday Sphere team to attend to any unsatisfactory cleaning issues upon check in or, if after the housekeeping team has left for the day, immediately on the next day of check in. • Maintenance of appliances, amenities and facilities inside each property can only be done in a reasonable time frame. • All appliances, amenities and facilities within each property is provided in good faith by the property owner for the use of the guest. Use of these appliances, amenities and facilities is subject to wear and tear, and guests agree that any repairs necessary will be attended to within a reasonable time frame. Guests agree not to hold Holiday Sphere or the property owner/s liable for any inconvenience or loss sustained if any appliances, amenities or facilities break down in the apartment. • Whilst Holiday Sphere strives to pass on the most accurate information on the property, however we cannot vouch for the any sudden changes made by the on-site management or body corporate/s. • Room amenities and resort facilities may undergo repairs or renovations from time to time. These circumstances are out of Holiday Sphere’s hands and we will endeavour to let you know of these type of occurrences if and when we are made aware. • Guests agree to not breach any health or fire regulations or other pertinent laws when residing in our accommodation. • Damages or breakage of any item in the apartment during the guest’s residency period is the guest’s responsibility. Costs of repairs and replacement will be charged to the guest’s credit card provided during check-in if the bond is insufficient to cover these items. • If a guest sets off a fire alarm to the Fire Department, guests may be liable for a fire brigade call out fee. • Holiday Sphere reserves the right to terminate a guest’s tenancy with no monies or bond returned should any of the terms and conditions and house rules not be met. • If guests are moving properties during the stay, guests are required to follow the standard check-out procedure – all keys of the current property must be returned to Holiday Sphere office by 10am. Guests cannot check-in to the next apartment until 2pm at the earliest. If this procedure is not followed, unless alternate arrangements have been made with Holiday Sphere. • Guests agree to indemnify Holiday Sphere and its holding company or any of its employees, agents or sub contractors against any demand, liability, damage, fines, loss or expense of any of its employees, agents or sub contractors against any demand, liability, damage, fines, loss or expense of any kind arising from but not limited to: • – The guest’s breach of the terms and conditions on our website; • – The availability or quality of the service; • – An error or misrepresentation of information provided to us; • – Loss of or damage to, or theft of property, loss of life, injury or loss of employment in connection with the service. Check-out Procedures . • Late check-out after 10am without prearrangement (either day before or morning of) will forfeit the security bond in full. • All keys must be returned to where collected from for check-out at check out time of 10am, unless pre-arranged in advance with the Holiday Sphere team. • Guests agree to pay for lost keys of $250.00 per set of keys lost. • Guests agree to remove rubbish from the apartment into the appropriate rubbish chutes/bins. Additional cleaning fee of $55 per hour will be charged if this is not done. • Guests agree to clean and return the dishes, crockery, cutlery, pots pans and other kitchen items to their original places and not left in the sink or dishwasher. Additional cleaning fee of $55 per hour will be charged if this is not done. • Any damage incurred during the stay will be charged to the guest’s bond. If the damage or loss is more than the bond amount, Holiday Sphere reserves the right to lodge a police report of the damages and/or a proceeding at the Queensland Civil and Administrative Tribunal. Bond Refund Procedures • Upon check-in, the booking guest will be asked to supply his/her current ID and a valid credit card to pay a bond for security purposes of the property. Guests will be asked to fill in a form pertaining to the entry Standard Terms & Conditions of Holiday Sphere. • If for any reason the guest is unable to supply us with a credit card bond payment, he/she will be asked to pay the amount in cash staying in trust to cover the bond, in this case please be sure to supply the office with the correct BSB, account number, account name where we can direct deposit the money to. • The bond is a hold on your credit card that usually takes up to 14 business days after checkout to release. You will not see a refund in your statement, however the charge will no longer be there. If your bond is still showing as ‘pending’ 14 business days after checkout please contact us and we will get in touch with your bank. • If paying a cash bond, it will take 2-3 business days after checkout for the money to be refunded.